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Shipping & Returns

Online Purchase Information This Online Purchase Information governs purchases made through the Lolafashionboutique.com US website. Contact Us For Product or Online Order related inquiries please contact us at 800.385.3575 or via email at assistance@lolafashionboutique.com. Returns/Exchanges For online purchases, Lola Fashion Boutique will accept returnable merchandise in its original condition for a full refund/exchange when accompanied by the original sales slip and attached pricing tag. We will not accept retunable merchandise that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 5-7 business days of receipt. Refunds may only be issued for returnable merchandise in the same form as was utilized for payment. Full-priced merchandise must be returned/exchanged within 7 days from date of delivery; however, all earrings, sale item (s)  and store credit merchandise are final sale. We will exchange earrings, sale item (s) and store credit merchandise if damaged upon receipt. Clothing item (s) are not refundable, but can be exchanged within 5-7 business days of receipt. A store credit can be issued for clothing item(s) as well. Please note that shipping charges will be at client's resposibility and will not be subject to refund. Please return item (s) to Lola Fashion Boutique 9722 Groffs Mill Dr. Suite 233 Owings Mills, MD 21117 Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been received and processed. We recommend shipping returned merchandise via UPS, FedEx, or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Lola Fashion Boutique will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled/damaged. Certain items are shipped with a return/exchange tag attached. Returns and exchanges on these specific items will only be honored if the label remains intact and the return instructions above are followed. We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Lola Fashion Boutique sole discretion. The exchange of an item purchased on Lolafashionboutique.com, involves an easy two step process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by Lola Fashion Boutique in original condition and that new orders are subject to Lola Fashion Boutique  having available merchandise on-hand. Please contact Lola Fashion Boutique at assistance@Lolafashionboutique.com or call us at 800.385-7535 within 24 hours of receiving the merchandise for your RAC (return authorization code) to accompany returned merchandise. Having an RAC will ensure that we except your return and that you do not incur any additional shipping fee on the replacement item. Your exchange item(s) will be sent to you via UPS, USPS or FedEx ground at no additional cost. Shipping and Delivery For security reasons, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS or FedEx. All purchases are shipped via UPS, FedEx, or USPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. next day, second-day, ground). Orders are processed and delivered Monday through Friday, excluding holidays. Lola Fashion Boutique cannot be responsible for unanticipated delays. Shipping Methods and Fees Mainland U.S. Next Day $25.00 Second-day $15.00 Ground FREE Tracking A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to assistance@Lolafashionboutique.com or by contacting us at 800-385-3575. Purchasing Depending on availability, purchases should be made either directly through Lolafashionboutique.com or through the assistance of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S., for delivery to clients in the U.S. We are unable to deliver online purchases to other places at this time. Changes/Cancellations If you wish to cancel or modify your order, please send an email as soon as possible to assistance@Lolafashionboutique.com or contact us at 800-385-3575.We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact a Lola Fashion Boutique online personal shopper via email at assistance@Lolafashionboutique.com or contact us at 800-385-3575. Product Availability Lola Fashion Boutique products available for purchase online include necklaces, bracelets, rings, and earrings. All products are subject to availability; and we reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotion. Pricing Prices displayed on the Lola Fashion  Boutique website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled. Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products. Payment Lola Fashion Boutique accepts the following forms of payment for online purchases: Visa Mastercard American express Sales Tax Lola Fashion Boutique charges state, local and county taxes on online transactions only for Maryland residents, as required by applicable laws. Errors and Inaccuracies Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.